If you’re like most business owners, replying to direct messages on your business profile can become seem like a daunting task.
If you haven’t yet tried it, we recommend taking a look at Instagram’s Quick Replies feature, the perfect way to make replying to questions or comments a breeze!
How to Use Instagram Quick Replies for Direct Messages
This article we are sharing from Social Media Examiner has your how-to tips for using Quick Replies.
What Are Instagram Quick Replies?
Quick replies are previously formatted responses you set up and then insert into a direct message to avoid having to type the same response time and time again to different people.
Quick replies aren’t automated responses like a chatbot on Facebook Messenger or an automatic email rule set for certain keywords or phrases. You’ll still need to access and read the messages sent to you and then select quick replies from your list of responses to send.
Reasons to Use Instagram Quick Replies in Direct Messages
If there are specific questions you’re repeatedly asked via Instagram direct messages or topics that frequently come up, you’ll find the Quick Replies feature very beneficial.
#1: Outline FAQs and Compose Answers for Instagram Quick Replies
To get started with your first set of quick replies, look through previous message threads in your account to find commonly asked questions. Copy one of your existing answers or draft a new response that properly answers those questions or topics.
Common topics often relate to your business hours, your prices or rates, tutorials on your products, or the best way to order something or confirm a reservation with you.
Although quick replies are standardized responses, make sure the voice and tone of the messages align with your brand style.
#2: Create Instagram Quick Replies
To create a quick reply from scratch, tap on the Quick Reply icon (found in your direct message conversation – it looks like a three-dot chat bubble icon) in the message field of the chat screen.
The first time you set up a quick reply, you’ll get a screen that briefly explains the Quick Replies feature. Tap New Quick Reply or the + icon to set up your first reply.
After you’ve set up at least one quick reply, you’ll see a list of all of the replies you’ve saved. To add a new one, tap the + button on the pop-up screen.
To create your quick reply, type the standard message you want to use in the Message field. Then create a shortcut. The shortcut also can’t exceed 15 characters in length. Then tap the checkmark to complete and save your quick reply.
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